Refund policy

BRIONY KENNEDY — SERVICE CANCELLATION & REFUND POLICY

Last updated: 30 October 2026

Briony Kennedy provides professional services and digital resources. This policy explains how cancellations and refunds work for each type of engagement.

WHAT WE SELL

Professional services (consulting, advisory, live commerce hosting, workshops, speaking, UGC), plus digital resources and future memberships. Briony Kennedy does not sell physical goods.

SERVICE-SPECIFIC TERMS

One-off virtual sessions and reviews — new bookings from 29 October 2026

Clear notice. Time to prepare properly.

These terms apply to new bookings made from 29 October 2026 for the one-off virtual sessions and reviews sold through Briony Kennedy’s Business Services. Your session includes time reserved for you and the preparation described on its service page. Existing bookings keep the cancellation terms accepted when booked, unless we agree otherwise.

Cancellation and rescheduling notice

Please give at least three full business days’ notice to cancel or reschedule. This is the notice period referred to as “72 business hours”; it means three business days, not 72 office hours.

A business day is Monday to Friday, excluding public holidays observed in Melbourne, Victoria. All deadlines use Melbourne time, including daylight saving. Count back three business days from your appointment date: the deadline is the same clock time on that earlier day.

Example: for a Monday appointment at 10am, your request must reach me by 10am on the previous Wednesday, provided no public holidays fall in between. An intervening public holiday moves the deadline one business day earlier.

How to request a change

Email letstalk@brionykennedy.com.au with your name, service, appointment date and booking or order reference. The time your email reaches this inbox counts as your notice; you do not need to wait for my reply for notice to be valid.

Changes are handled by email so weekends and public holidays can be counted correctly. Please do not rely on changing or deleting the event in your own calendar, a social media message, or a reply to an automated calendar invitation.

With at least three full business days’ notice

You may cancel for a full refund, or move your booking to an available alternative time at no additional rescheduling charge. A new appointment is confirmed once we agree the replacement time. The same notice requirement applies to the replacement booking.

Late cancellations, late changes and missed appointments

If you give less than three full business days’ notice, or do not attend, a cancellation or change charge may apply because preparation may already have been completed and your appointment time has been reserved.

Any amount retained or charged will be limited to reasonable preparation work already completed and other actual, unrecoverable loss caused by the cancellation or change. I will account for costs saved, preparation that can be reused, and any replacement booking. I will not charge twice for the same preparation or loss. The total cancellation or change charge will never exceed the original service fee.

I will explain any charge and refund the remaining balance, if any. A late reschedule is subject to availability and any reasonable additional preparation or unrecoverable loss will be explained and agreed before a replacement session is confirmed. If an emergency arises, please contact me as soon as possible so we can discuss the circumstances.

Preparation and attendance

Please supply the information requested on your service page by its stated deadline. If information is late, contact me promptly. We will discuss whether to proceed with the available information or agree a new time; the cancellation and rescheduling notice period still applies. Joining late does not extend your reserved session.

If I need to change your appointment

If I cancel or cannot provide your session as booked, you may choose an available alternative appointment or a full refund for the cancelled session. No cancellation or rescheduling charge applies. This does not limit any other remedy you may have under Australian Consumer Law.

Refunds and your rights

Approved refunds are returned to the original payment method. Your payment provider’s processing time may apply. No extra card charge will be taken without your authorisation.

Nothing in these terms excludes, restricts or modifies your rights under Australian Consumer Law or any other rights that cannot lawfully be excluded. Where the law entitles you to cancel, obtain a refund or receive another remedy, those rights take priority over this policy.

Other engagements

Ongoing Pocket CEO support, retainers, hosting, speaking, workshops and separately quoted projects follow the specific cancellation terms disclosed and agreed for that engagement before payment. These one-off session terms do not replace a separate agreement for those services.

Half-day intensives
- Full refund if cancelled 7 or more days before the scheduled session
- 50% refund if cancelled 3–6 days before
- Non-refundable within 72 hours of the session

Live commerce hosting
- 50% deposit is non-refundable on booking
- Balance refundable up to 7 days before the scheduled stream
- Non-refundable within 7 days of the stream

Monthly advisory retainers
- 30 days' written notice required to cancel
- No refund for completed or in-progress monthly periods

Workshops
- Non-refundable within 14 days of the scheduled date
- Transfer to another participant permitted at no charge

Speaking engagements and brand partnerships
- Governed by the individual contract for each engagement

DIGITAL RESOURCES (THE TOOLKIT)

- Free resources have no refund concept — they're free
- Premium resources are non-refundable once accessed via your member login
- Future memberships: cancel anytime; current paid period remains active until the end date

AFFILIATE AND PARTNER REFERRALS

Briony Kennedy may refer you to third-party services and brands. Any purchase made directly with a third party is governed by that party's own refund policy. We are not party to those transactions and do not offer refunds on third-party purchases.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes the consumer guarantees provided under the Australian Consumer Law (ACL). If a service is not provided with due care and skill, or fails to match what was agreed, you are entitled to a remedy as set out in the ACL.

HOW TO REQUEST A CANCELLATION OR REFUND

Email letstalk@brionykennedy.com.au with the booking or invoice reference. We will respond within 2 business days.