Refund policy

THE BUY GUIDE — SERVICE CANCELLATION & REFUND POLICY

Last updated: 4/06/2026

The Buy Guide provides professional services and digital resources. This policy explains how cancellations and refunds work for each type of engagement.

WHAT WE SELL

Professional services (consulting, advisory, live commerce hosting, workshops, speaking, UGC), plus digital resources and future memberships. The Buy Guide does not sell physical goods.

SERVICE-SPECIFIC TERMS

Strategy sessions (1:1 calls)
- 24-hour notice required to cancel or reschedule
- Late cancellations forfeit the session fee
- One free reschedule permitted

Half-day intensives
- Full refund if cancelled 7 or more days before the scheduled session
- 50% refund if cancelled 3–6 days before
- Non-refundable within 72 hours of the session

Live commerce hosting
- 50% deposit is non-refundable on booking
- Balance refundable up to 7 days before the scheduled stream
- Non-refundable within 7 days of the stream

Monthly advisory retainers
- 30 days' written notice required to cancel
- No refund for completed or in-progress monthly periods

Workshops
- Non-refundable within 14 days of the scheduled date
- Transfer to another participant permitted at no charge

Speaking engagements and brand partnerships
- Governed by the individual contract for each engagement

DIGITAL RESOURCES (THE TOOLKIT)

- Free resources have no refund concept — they're free
- Premium resources are non-refundable once accessed via your member login
- Future memberships: cancel anytime; current paid period remains active until the end date

AFFILIATE AND PARTNER REFERRALS

The Buy Guide may refer you to third-party services and brands. Any purchase made directly with a third party is governed by that party's own refund policy. We are not party to those transactions and do not offer refunds on third-party purchases.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes the consumer guarantees provided under the Australian Consumer Law (ACL). If a service is not provided with due care and skill, or fails to match what was agreed, you are entitled to a remedy as set out in the ACL.

HOW TO REQUEST A CANCELLATION OR REFUND

Email briony@thebuyguide.com.au with the booking or invoice reference. We will respond within 2 business days.