Privacy policy

THE BUY GUIDE — PRIVACY POLICY

Last updated: 4/06/2026

The Buy Guide ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information collected through our website, customer accounts, and services.

1. ABOUT US

The Buy Guide is operated by [The Buy Guide Pty Ltd] in Melbourne, Australia. You can contact us at briony@thebuyguide.com.au

2. INFORMATION WE COLLECT

Information you provide directly:
- Name and email address (when you create an account, subscribe, or contact us)
- Contact form submissions
- Service enquiries and project briefs
- Payment information (processed securely by third-party providers — we do not store payment card details)

Information collected automatically:
- IP address, browser type, device information
- Pages visited, time spent on site, referral source
- Cookie data (see Section 7)

Information from third parties:
- Analytics providers (e.g. Google Analytics) about how you found and used our site

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:
- Provide and improve our services
- Respond to enquiries and deliver requested resources
- Manage customer accounts and premium member access
- Send service updates, content, and marketing (only with your consent — you can unsubscribe anytime)
- Comply with legal obligations
- Detect and prevent fraud or misuse

4. SHARING YOUR INFORMATION

We do not sell your personal information. We share information only with:
- Service providers who help us run the business (e.g. Shopify for hosting and customer accounts, payment processors, email marketing platforms)
- Legal authorities if required by Australian law
- Professional advisors (lawyers, accountants) under confidentiality obligations

All third parties are bound by their own privacy policies and security obligations.

5. STORING AND SECURING YOUR INFORMATION

Your information is stored on secure servers operated by Shopify and our service providers. We take reasonable steps to protect it from unauthorised access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

Customer account data is retained while your account is active. After closure, data may be retained for up to 7 years to comply with Australian tax and record-keeping obligations.

6. YOUR RIGHTS

Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention obligations)
- Withdraw consent for marketing at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise these rights, email briony@thebuyguide.com.au.

7. COOKIES

We use cookies to keep you logged in to your account, remember your preferences, and measure site traffic. You can disable cookies in your browser settings, though some site features may not work properly.

8. CHILDREN'S PRIVACY

Our services are not intended for anyone under 18. We do not knowingly collect information from minors.

9. CHANGES TO THIS POLICY

We may update this policy from time to time. The latest version will always be posted at this URL. Significant changes will be notified to account holders by email.

10. CONTACT US

For privacy queries or to exercise your rights:
Email: briony@thebuyguide.com.au
Address: Melbourne, Australia